Free support for households struggling with energy bills
We Are Group offer a range of free, high-quality advice services to help individuals and families struggling with fuel poverty.
Published: 24 June 2025
UK Power Networks – the electricity distributor for London, the South, and East of England, serving over 8 million people – has commissioned We Are Group to deliver a range of free, high-quality advice services to help individuals and families struggling with fuel poverty.
Their support includes:
- Income maximisation and help to reduce household bills
- Energy use guidance, including time-of-use tariffs
- Smart meter support
- Scam awareness and protection
- Debt advice
- Water efficiency guidance
- Free winter warm packs…and more
Everyone who connects with We Are Group receives a personalised, one-to-one appointment to tailor the advice specifically to their situation — ensuring practical, compassionate and actionable help.
We are Group are keen to raise awareness and ensure it reaches those in need – especially as the service is completely free and they are currently scoring 10/10 in independent customer satisfaction surveys.
You can find their service leaflet here.